Refund policy

At Trizana, every product is specially customized and crafted only for you. Because of the personalized nature of our products, we do not offer returns or cancellations once the order is confirmed.

Returns

  • All products are made-to-order and personalized.
  • Therefore, returns are not accepted.

Exchanges for Damaged Products

We carefully pack every order, but if your product arrives damaged, we will provide an exchange after verification.

To claim an exchange, please follow these steps carefully:

  1. Record a clear unboxing video starting before opening the package.
  2. The video must continuously show:
    • The sealed package
    • Opening process
    • Product condition inside
  3. Share the complete unedited video along with photos of the damaged item within 24 hours of delivery.

Without a proper unboxing video, damage claims may not be accepted.

Exchange Eligibility

An exchange will only be approved if:

  • The product was damaged during transit
  • Valid proof is provided
  • The request is raised within 24 hours of delivery

Non-Eligible Cases

We do not offer exchanges for:

  • Minor color variations due to screen/display differences
  • Incorrect order details provided by the customer
  • Change of mind after order confirmation
  • Normal wear and tear